Orders
All Country Candles items are handmade. Please allow 7-10 working days for completion unless otherwise noted. Shipping time is not included in this timeframe.
Payment Methods
Shipping
Shipping is offered through UPS, USPS (Post Office). Shipping prices are determined by the number of boxes, weight, dimensional weight and shipping distance. UPS may take a day or two to update tracking information once the order is shipped. USPS can take up to 15 days to update your tracking.
We do NOT guarantee delivery times for any of our shipping options as they are all out of our hands once they leave the store.
We do not offer international shipping currently. This includes shipping to Canada.
If a package is returned to Country Candles because the wrong address was entered during the check out process the customer is responsible for additional shipping costs to reship a package with the corrected address.
Damage/Lost
Multiple box shipments will sometimes arrive a few days apart, please allow ample time for your shipment to arrive before calling us to report the package missing.
If your package is marked as delivered but you have not received it please check all areas around the perimeter of your home, leasing office (if applicable) and neighbors to see if someone received it as a mistake. If the package is still not found or has been missing during transit please contact us immediately to put in an investigation on the package. We will then place a trace with the shipping company to locate the missing package. The shipping company can take anywhere from a few days to 3 weeks for an investigation. Once the investigation is complete the customer will be notified of the outcome. We have to wait for the investigation to be completed by the shipping company before issuing any replacements or refunds because the package may still be delivered in this time period. If you cannot wait for the investigation to be completed the customer is responsible for the replacement cost. All investigations for missing packages must be placed within 2 weeks of when the order shipped.
Returns
I want happy customers! We accept qualifying item returns within 30 days of your original purchase. *Used candles can not be returned or refunded. We do NOT refund shipping on any returns or pay for return shipping to us. Items must be returned in original condition for resale.
To return a product that was shipped to you, please contact Country Candles first. Please include a copy of your invoice with the return products circled and state your reason for return. Please pack all returns well and insure your box through the carrier because damaged items cannot be credited.